At Bright Studio, we are committed to delivering high-quality, results-driven digital services. Due to the nature of creative and strategic work, including graphic design, UI/UX design, video editing, web development, and digital marketing, we have established the following refund policy to ensure clarity and fairness for both parties.

1

No Refund for Completed Work

All our services involve manual effort, creative direction, technical expertise, and time investment from our team. As such, we do not offer refunds for services that have been initiated, delivered, or partially completed. This includes, but is not limited to:

  • Graphic or brand design concepts

  • Website or UI/UX design drafts

  • Video edits or delivered media assets

  • Launched marketing or SEO campaigns

2

Upfront Payments Are Non-Refundable

Most projects at Bright Studio require advance payment or milestone-based billing. These payments secure time and resources for your project and are non-refundable, even if the project is canceled midway by the client.

3

Service Suspension Due to Non-Payment

If payment is delayed or not completed by the due date:

  • Services may be paused or suspended without notice.

  • Timely payment is necessary to avoid delivery delays and service disruption.

  • If services are suspended due to non-payment, no refunds or extensions will be provided for the lost time.

4

Campaign-Based Services (e.g., SEO & Digital Marketing)

Digital marketing and SEO involve long-term strategies influenced by algorithms, audience behavior, and competition—factors beyond our control. Therefore:

  • We do not guarantee specific rankings, reach, or sales results.

  • Refunds are not provided for digital marketing services after campaigns have begun, as efforts are manually executed and time-bound.

5

Cancellation Terms

  • Clients may choose to discontinue services with advance notice. However:

    • No refund will be issued for the remaining portion of the work if the service has already been initiated.

    • All work completed up to the point of cancellation will remain the property of Bright Studio until payment is settled in full.

6

Errors or Revisions

If an error occurs from our end or if revisions are needed:

  • We’re happy to correct or revise deliverables within the agreed revision limit stated in the project scope.

  • Revisions beyond this scope may incur additional costs but will not qualify for refunds.

7

Dispute Resolution

If you’re unhappy with any part of the service, we encourage open communication. Our team is committed to resolving issues amicably and professionally, but initiating a refund without formal discussion is not encouraged or supported.

8

Final Note

By making a payment or starting a project with Bright Studio, you acknowledge and accept this refund policy. We value transparency, professionalism, and long-term relationships—and appreciate your trust in our services.